Patient Care Coordinator
Our organization is dedicated to providing free transportation services to patients in need. As a Patient Care Coordinator, you will play a vital role in ensuring the smooth operation of this service.
Key Responsibilities:
* Manage patient referrals from partner hospitals, ensuring accurate and timely processing.
* Coordinate daily patient bookings, utilizing CRM database for efficient data management.
* Process financial support grant applications where necessary, maintaining confidentiality and adherence to data protection regulations.
* Provide exceptional customer service, responding to patient inquiries and concerns through phone and email communication.
* Collaborate with internal stakeholders to enhance service delivery, identifying opportunities for improvement and implementing effective solutions.
Requirements:
* Strong administrative background, with experience in data entry and management.
* Excellent communication and interpersonal skills, with ability to build strong relationships with patients, healthcare professionals, and internal teams.
* Ability to work independently, managing multiple tasks and priorities while maintaining attention to detail and accuracy.
* Familiarity with Microsoft platforms and technology tools for efficient program management and delivery.
Benefits:
* Hybrid working model, balancing remote and office-based work.
* Flexitime arrangements, allowing for flexibility in work schedules.
* Access to educational assistance programs, promoting employee growth and development.
* Employee assistance program (EAP), providing confidential support and resources for employees.