Build the future of financial markets. Build yours.Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global TeamWant to learn more?Who we areDeutsche Börse Group is one of the world's leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world. Play a key role in our mission: to create trust in the markets of today and tomorrow.CorkYour career at Deutsche Börse GroupYou Area of WorkCorporate IT of Deutsche Börse Group is in charge for end user workplace experience, voice & communication, application development and operations for all group processes such as Financial Core, Customer Care, Control & Corporate Processes, as well as Deutsche Börse Group's Reference Data Platform.We also develop and operate our Enterprise Analytics and Digital Boardroom which are the core of sharing and measuring our group's success.Our mission is simple – Make IT RunYour ResponsibilitiesProvide onsite support to users, ensuring immediate resolution of technical issues and hands-on assistance with hardware and software. (No forwarding of problems)Ensure incident information is recorded completely as well as the resolutionHandout and receive returned hardware (Mobile Phone, Laptop, Tablet, ...) incl. user support during device initialization / user trainingPresenting new hardware on different occasions to different user groupsFirst level support of AV Hardware incl. troubleshooting, regular check-ups (incl. replacement in case of need) in conference rooms. Technology basis is Microsoft Teams Rooms.Setup of new devices or returned deviceOwnership and responsibility of User satisfactionRepresenting Corporate IT to ensure a "one of a kind" user experienceSupport projects and initiativesCreate and review statistical informationAccountable for our local hardware managementVIP Support (Executive Board and Supervisory Board)Your ProfileUniversity degree in computer science or a comparable educationExperience in providing IT-Support (User Helpdesk – 1st & 2nd Level)Excellent Windows 11, MS-Office and other Microsoft products knowledgeExperience in working with LinuxExperience in working with and supporting end user devices (notebooks, tablets, Mac, iPad)Experience supporting iOS & android mobile devicesExperience with SAP ticket system and remote toolsExcellent German and English skills complete your profileAnalytical thinking & problem resolution skillsStrong service, resolution and target achievement driveStrong social Competence, self-motivation and assertivenessWhy Deutsche Börse Group?We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.MobilityWe enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.Work environmentCollaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.Health and wellbeingWe care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.Financial stabilityWe provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.Hybrid workCollaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.Flexible working hoursWe want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.InternationalityOur market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.DevelopmentWe promote individual development by offering internal development programmes, mentoring, further education and training budgets.ContactRecruiting TeamTake your career to the next level with us and embrace new challenges Our Recruiting Team is looking forward to your call or e-mail.