Join our fabulous team at The Fleet Hotel as Reservations Supervisor!
About The Fleet
The Fleet Hotel is a boutique-style hotel located in the centre of Dublin, on the edge of Temple Bar. It features beautiful period buildings, including the iconic Bewley's Café, renowned by Dubliners for decades. The hotel is steeped in local history; prior to becoming The Fleet, 19/20 Fleet Street housed Bewley's Café, established by Ernest Bewley in 1905. Bewley's was known as one of Europe's finest tea houses and a favorite among generations of Dubliners.
Role Responsibilities
Reports to: General Manager / Revenue Manager
Main Purpose of Job: The Reservations Supervisor will oversee the planning, management, organization, and control of the Reservations department daily, ensuring smooth and efficient operations through prompt, effective reservation services to maximize room revenue and meet or exceed revenue targets.
Responsibilities include organizing daily operations, managing revenue streams, coordinating group reservations with management, liaising with housekeeping to ensure inventory accuracy, and maintaining full knowledge of reservation systems like HotSoft or Opera.
The role involves working closely with the General Manager & Revenue Manager to achieve budgets and forecasts, reviewing no-shows and cancellations, and processing charges according to hotel policies. Flexibility to work varying schedules, including days, evenings, and weekends, is required due to industry cyclicality.
Adherence to legal regulations (fire, health and safety), GDPR, and internal standards is essential. The Reservations Supervisor must also assist in rate configuration, collaborate with front office teams, manage guest issues, and train new staff on policies and procedures.
About The Role
Requirements
* Minimum 2+ years’ experience as a reservations supervisor or similar role in a 4/5-star hotel
* Computer literacy (Word, Excel)
* Proven track record of success
* Strong mathematical skills
* Excellent organizational and communication skills (both written and verbal)
* Positive attitude, cheerful, courteous, and able to remain calm under pressure
Perks and Benefits
* Competitive pay rate
* Career progression opportunities within Windward group
* Employee Assistance & Digital Wellness Programmes
* Complimentary high-quality meals during shifts
* Discounted room and dining rates at Windward properties for staff and friends/family
* Recognition schemes including Employee of the Quarter and staff days
About Windward Management
Managed by Windward Management, The Fleet Hotel benefits from a team experienced in hotel operations and investment, managing approximately 2,000 keys across Ireland and Europe. Founded in 2007, Windward is committed to delivering exceptional guest experiences and investing in its people.
Join Us Today as Reservations Supervisor!
Skills Needed
* Relevant experience in reservations or similar hospitality roles
* Strong customer service and communication skills
* Ability to work under pressure and manage multiple priorities
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