Job Ref: ABB1115
Branch: Abbey Theatre Dublin
Location: Abbey Theatre, Dublin
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40 hours per week
Posted date: 22/01/2026
Closing date: 06/02/2026
ABBEY THEATRE
Job Description
Job Title: Box Office Manager
Reports to: Director of Operations
The Abbey Theatre's mission is to engage effectively and imaginatively with all of Irish society through the production of ambitious and courageous theatre in all its forms. Ireland's National Theatre is artist-led and audience-focused, driven by ambitious ideas from theatre-makers of all disciplines, relevant to our times and communicated effectively to our audiences and stakeholders.
Our vision is to build a 21st-century theatre and company where creativity drives everything we do; developing the artists and audiences of the future. We aim to be a confident, collaborative company, leading the way in how Irish theatre is developed, produced and shared, and where everyone who works with us knows they are contributing to one of the world's great theatres.
Responsibilities
Duties of the Box Office Manager include, but are not limited to:
Ticketing
* Manage all aspects of sales and ticketing to ensure a profitable, efficient day-to-day operation
* Deliver strategies to increase revenue and encourage repeat attendance
* Work closely with the Communications team on sales and customer service messaging
* Liaise with internal teams to manage stakeholder ticketing requests
* Manage access performance requirements and the Theatre for All scheme
* Facilitate ticket sales for co-presentations, venue hires and agent allocations
* Ensure the highest standard of customer service across all Box Office functions
* Keep up to date with new technologies and sales techniques, implementing improvements where appropriate
CRM / Ticketing System (Tessitura)
* Configure and maintain Tessitura for sales and ticketing operations
* Ensure accurate and up-to-date event and performance information
* Maintain system integrity and oversee departmental data standards
* Act as a Tessitura power user and contributor to the Tessitura User Group
* Identify and resolve system issues in collaboration with the Database Systems Manager
* Manage customer feedback through the CRM system and report insights to senior management
Staff Management
* Train staff on sales and ticketing functions of the CRM system
* Motivate staff to meet sales targets, leading by example
* Ensure adequate staffing levels and a supportive, inclusive work environment
* Recruit, manage and mentor staff, supporting career development
* Prepare staff rotas and respond to sick leave and emergency staffing needs
General
* Implement and review Standard Operating Procedures (SOPs) to improve efficiency and reduce costs
* Deliver departmental objectives through effective sales and customer service planning
* Represent the organisation at meetings and events as required
* Build and maintain relationships with industry peers and stakeholders
* Ensure effective internal controls within the Box Office
* Undertake other reasonable duties as required
Person Specification
The successful candidate will have:
* Management experience in sales and ticketing within a customer-focused organisation
* Experience working with a CRM or ticketing system (Tessitura desirable)
* A passion for excellence in customer service with proven leadership ability
* Demonstrated progression in roles and responsibilities
* Strong organisational, communication and administrative skills
* The ability to manage multiple priorities and meet deadlines under pressure
* Experience managing change and implementing new systems or services
* A knowledge of and interest in theatre and the arts
Terms Conditions
* Post: Full-time (40 hours net per week)
* Hours: Variable; includes evenings and weekends. Minimum of one Box Office shift per week required
* Salary: Commensurate with skills and experience
* Probation: 6 months
* Annual Leave: 24 days per annum (including Good Friday and Christmas Eve)
* Public Holidays: 9 per annum
* Pension: PRSA with employer matching up to 5.5% (minimum employee contribution of 3%)
* Life Assurance: 4x annual salary
* Health Insurance: Access to Abbey Theatre VHI Group Scheme with 10% employee discount
How to Apply
Applicants should submit:
* A cover letter outlining their suitability for the role and demonstrating how their skills and experience meet the requirements of the position
* A current CV detailing relevant experience and achievements
Applications will be accepted until 6th February 2026.
As Ireland's national theatre, the Abbey Theatre's ambition is to enrich the cultural lives of everyone with a curiosity for and interest in Irish theatre, stories, artists and culture. Courage and imagination are at the heart of our storytelling, while inclusivity, diversity and equality are at the core of our thinking. Led by Co-Director's Caitríona McLaughlin (Artistic Director) and Mark O'Brien (Executive Director), the Abbey Theatre celebrates both the rich canon of Irish dramatic writing and the potential of future generations of Irish theatre artists.
Our stories teach us what it is to belong, what it is to be excluded and to exclude. Artistically our programme is built on twin impulses, and around two questions: "who we were, and who are we now?" We interrogate our classical canon with an urgency about what makes it speak to this moment. On our stages we find and champion new voices and new ways of seeing, our purpose - to identify combinations of characters we are yet to meet, having conversations we are yet to hear.