The Galmont Hotel & Spa is a premier 4-star destination in the heart of Galway City, renowned for exceptional hospitality, contemporary luxury and world class spa and conference facilities.
About the Role
The Rooms Division Manager directs and controls the activities of the Housekeeping, Front Desk, Concierge, Guest Services and Front door teams. Acts as the senior manager on duty for all areas in the absence of executive management.
Responsibilities
* Establish a loyal and well-maintained regular guest base that is well looked after and treated towards their individual needs.
* Handle any guest comments and ensure appropriate follow up takes place and is communicated to the relevant departments.
* Ensure that all the facilities as well as operational equipment are well maintained and regularly inspected.
* Inspect guest rooms on a rotating basis.
* Brief Hotel Manager/General Manager on all arriving/departing VIP guests.
* Give the employees and managers the flexibility and empower them to transcend rules and policies to better serve the guest. Follows up with constructive feedback and coaching where applicable.
* Responsible for the overnight team in relation to enforcing standards, ensuring continuous training specifically with regards to Health & Safety and cover any shifts necessary.
* Supervise, guide, train and manage the performance of all departmental heads within Rooms Division, and ensure they meet standards required at all times.
* The Rooms Division Manager will ensure that he/she conducts him/herself in line with the hotel vision that through our people we will be the Hotel of Choice by providing passionate hospitality and innovative service where we consistently anticipate and exceed the needs of our most discerning guests.
* Select, lead and develop a successful and inspiring team of high potential employees and manage their performance and progress, including progressive discipline and conducting annual reviews.
* Ensure that a clear communication structure is set within the Front office and conduct regular on and off the job training sessions as well as team meetings to maintain good communication within and across other departments.
* Will be responsible for all financial duties of the front office team, including shift balancing, cash variances, float checks and open folios.
* Complete Guest Relation Manager shifts.
* Conduct personnel related functions such as interviewing, appraising and counseling and succession planning to ensure appropriate staffing and productivity.
* Ensures systems exist to check billing instructions and guest credit for accuracy and compliance with Hotel’s credit policy.
* Analyze and approve discounts and rebates.
* Maintains control over payroll and departmental expenses.
* Review key reports in a timely manner and address concerns immediately with the departmental heads within Front Office.
* Set and achieve departmental goals and contribute to achievement of hotel long and short-term goals. Responsible for sending employees under your charge to any mandatory Health & Safety Training.
* Understand and carry out duties in line with the Hotel Incident and Crisis Manual. Can take action with the MIS (Management Information System) in emergency situations.
* Ensure a clear Opera PMS contingency programme is in place and adhered to.
Full job description is available upon request
Required Skills
* Ability to prioritize in a fast-paced environment.
* Team player.
* Accuracy and strong attention to detail.
* Flexibility in day-to-day task demands, remain focused when priorities and practices change.
* Be clear, concise and professional in all communications both written and verbal.
* Work closely with other departments to achieve desired end result.
* Be resourceful and creative when faced with obstacles.
* Ability to follow up and see project through to completion.
* Take ownership for assigned responsibilities.
* Genuine, approachable and enthusiastic.
We are proud to provide a workplace where people are valued and supported to develop. Our comprehensive benefits package includes:
* Discounted stays in MHL Hotels
* Employee Assistance Programme
* Complimentary employee meals on duty
* Birthday gifts and gifts for new parents
* Bike to Work and TaxSaver schemes
* Social and sporting events
* Discounted membership at local gyms
* Discounts in MHL food & beverage outlets
The Galmont Hotel & Spa is one of 13 hotels, part of the MHL Hotel Collection group. MHL has a renowned portfolio of well-known, high-profile Hotels throughout Ireland. Our core business rotates around our exceptional people.
Apply now and join a dynamic team at one of Ireland's leading hotels.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Hospitality and Hotels and Motels
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Galway, County Galway, Ireland 2 weeks ago
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