Job Details Role Requirements Role Requirement 1 Programme Funding Management and Service Delivery Ensure all necessary human and business processes and system resources are in place, managed and developed.
Maintain and meet Departmental KPIs and ensure performance metrics are clearly defined, captured, understood, monitored and achieved by the LEADER team.
Coordinate the escalation process is in place and proactively managed to ensure service excellence.
Respond to internal/external queries and information requests, as appropriate in relation to operational activities.
Deliver on active risk management to LEADER Programme Management service delivery and provide for service continuity.
Grow the service model and ensure the practice reflects a strong commitment to customer care and service excellence.
Role Requirement 2 Programme Funding Management and Service Development Maintain a culture of continuous improvement for LEADER Programme Management ensuring that the service applied is adaptable and meets changing requirements and contexts.
Support key stakeholders, investigate service delivery issues and exceptions and address these in a proactive and solution focused manner.
Collate and review feedback at all levels learning from compliments, complaints and appeals with a view to service development and improvement (CAPA) process in support of Service Delivery Improvement Team.
Analyse service performance; develop service development proposals; influence internal and external sponsorship for changes as necessary.
Engage with, support and monitor business planning processes for LEADER Programme Management, cascading from agreed Pobal Strategy, the programme of work and service level agreement with the Department and internal priorities to Social Inclusion and Employment Operations as they emerge.
Role Requirement 3 People Management Manage assigned staff, ensuring they are equipped with a clear understanding of requirements and expectations; are developed, supported, performance managed and valued as Pobal employees and as representatives of Pobal.
Lead with an agile mind-set, focused on problem solving through creative solutions, and thrive in a fast paced, high growth environment.
Ensure good individual and team management structures are in place to support performance/staff management and development (1-2-1's, PEP's, Talentevo, Pobaltime, Blended Working Policy, Flexi time and all other relevant HR policies) - Ensure that all staff adhere to all standards and procedures.
Delegate work and ensure effective relationships in a team-working context.
Work in collaboration with unit manager to ensure the correct team resources are in the right place, at the right time.
Role Requirement 4 Stakeholder Management Establish effective relationships around Pobal's engagement model and ensure the necessary structures and agreement are in place with relevant business units and directorates as appropriate, and their managers.
Develop and manage effective relationships with external stakeholder, Departments and with key organisations to ensure coordination of supports to service Required Experience 3/4 years minimum in a financial management/accounting role.
Very good analysis of data.
Good report writing.
Strong organisational skills and the capacity to review the work of colleagues.
Proficient in MS packages e.g.
Word, Excel, Outlook, programme databases, Share Point portals, Dynamics 365.
A proven customer service ethos with strong relationship building skills across business teams and external stakeholders.
Knowledge of workings within the community/voluntary/public sector.
Qualifications Relevant Third Level qualification (e.g., Degree in finance/accounting) or equivalent is desirable.
Microsoft software packages (ECDL or equivalent) to QQI level 6 minimum required.
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