Job Title: Customer Service Manager
The role of the Customer Service Manager is to oversee the customer service operations within a retail store. This involves ensuring that customers receive high-quality service and support at all times.
* Ensure that all customer interactions are handled in a professional and courteous manner.
* Develop and implement effective customer service strategies to meet the needs of customers.
* Train and develop the skills of customer service staff to ensure they have the necessary knowledge and skills to provide excellent customer service.
Key Responsibilities:
* To manage the day-to-day operations of the customer service team, including scheduling, performance management and talent development.
* To build and maintain strong relationships with customers, colleagues and suppliers to achieve business objectives.
* To identify and capitalize on opportunities to improve customer satisfaction, retention and loyalty.
Requirements:
* Previous experience in a customer-facing role or equivalent experience in customer service.
* Excellent communication and interpersonal skills, with the ability to work effectively with colleagues, customers and suppliers.
* Ability to work under pressure and make sound decisions quickly.
Benefits:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A positive and supportive working environment.
About Us:
We are a leading retailer committed to delivering exceptional customer experiences. We believe that our employees are our greatest asset and are dedicated to providing them with the tools, training and support they need to succeed.