A key TEKenable client is seeking an experienced IT Support Manager to join an established organisation. Initially, the successful candidate will take the lead in managing internal IT support for a team of over 50 employees, while also overseeing relationships with external IT managed service providers and other technology vendors. The IT Support Manager will guide a team dedicated to maintaining smooth and efficient IT operations, resolving technical issues, and managing the day‑to‑day performance of the IT network.
Key Responsibilities:
IT Operations:
* Provide tier 1 support for the IT network, addressing user issues and troubleshooting problems along with the current IT Managed Services solution provider.
* Manage and maintain the Office 365 environment, including user account setup, permissions, and security.
* Assist with the installation, configuration, and maintenance of hardware and software systems.
* Manage and support the ongoing development, maintenance and deployment of our platform built on MS Dynamics.
Network Administration:
* Oversee the day-to-day operations of the IT network, ensuring its reliability and efficiency.
* Implement and manage firewall and anti-virus/malware defences to protect the network from security threats.
* Conduct regular security audits and vulnerability assessments.
Microsoft SharePoint and Digital Transformation:
* Manage SharePoint installations, configurations, and maintenance.
* Support digital transformation initiatives, leveraging technologies to improve business processes.
* Manage PowerPages and MS Dynamics solutions to enhance user productivity and business efficiency.
Cyber Security:
* Develop and enforce cyber security policies and procedures.
* Monitor the network for security breaches and respond to incidents promptly.
* Stay updated on the latest cyber security trends and threats.
Additional Responsibilities:
* Maintain and update the organisation's WordPress site.
* Provide support for Azure cloud services and other digital platforms.
* Utilise programming skills (Java and other languages) to support various IT projects.
Requirements
* Proven experience as an IT Support Manager, Systems Analyst, System Administrator, IT Project Manager or similar.
* Strong knowledge of network administration and support.
* Proficiency in managing Office 365 environments.
* Experience with SharePoint installations and configurations.
* Familiarity with PowerPages, MS Dynamics, Azure, and WordPress.
* Understanding of cyber security principles and practices.
* Knowledge of Java and other programming languages is an advantage.
* Strong problem-solving skills and the ability to troubleshoot complex issues.
* Excellent communication and interpersonal skills.
* Self-starter with the ability to work independently and as part of a team.
Educational Qualifications:
* Bachelor's degree in Computer Systems, Information Technology, or a related field.
* Relevant certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or similar.
Benefits
* Competitive salary and benefits package.
* Opportunities for professional development and training.
* Dynamic and supportive working environment.
* Employee Assistance Programme.
* Subsidised Gym membership.
* Flexible working arrangements.