Job Overview
This role encompasses delivering exceptional guest experiences from arrival to departure, ensuring seamless satisfaction.
You will foster relationships with guests to comprehend their holiday needs, offering personalized advice and resolving complex issues in a professional manner. Utilizing your expertise and supplier connections, you will promote ski passes, equipment, tuition, and après activities that cater to guests' interests.
The successful candidate will effectively handle sensitive or emergency situations for guests while collaborating closely with the Operations Team to coordinate transfers, special assistance, and supplier bookings.
Maintaining the Crystal Ski Explorer App's content up-to-date and engaging is crucial, as well as providing colleagues in the Contact Centre with the latest information to support guests remotely.
Essential Skills and Qualifications
* Valid EU passport required
* Experience or interest in skiing, snowboarding, and winter outdoor life
Benefits Package
* A comprehensive private health insurance plan is included
* Accommodation and utility bills are provided
* Depending on the role and location, shared bedrooms may be accommodated