Overview
Mercier Consultancy Medical is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Service Agent based in Greece, with a fully paid relocation. This position invites you to join a vibrant team dedicated to delivering excellent customer service to Portuguese-speaking clients.
Responsibilities
* Provide support to Portuguese-speaking customers through phone, email, and chat, addressing inquiries related to products and services
* Offer insightful information and solutions to enhance the customer experience, ensuring satisfaction with every interaction
* Resolve customer complaints efficiently and professionally, escalating issues when necessary
* Maintain accurate records of customer interactions and outcomes in the CRM system
* Collaborate with colleagues and other departments to improve service quality and address customer needs effectively
* Stay informed about product updates and company policies to provide the most accurate assistance to customers
Requirements
* Fluency in Portuguese (both written and spoken); proficiency in English is preferred
* Experience in customer service, ideally in a contact center or retail environment
* Exceptional communication and interpersonal skills with a strong commitment to customer satisfaction
* Problem-solving skills and a proactive attitude towards addressing customer inquiries
* Proficient in using CRM systems and standard office applications
* Ability to work independently and as part of a team in a fast-paced environment
* Willingness to relocate to Greece and embrace a new cultural experience
Benefits
* Competitive Monthly
* Fully Paid Relocation Package
* Monthly Performance Bonus
* Fully Paid Training
* Health Insurance
* 2 Extra Salaries Per Year
* And Much More..
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