Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards Conduct necessary analyses to address client needs Communicate resolutions to clients Fluency in Spanish (speaking, writing, and comprehension) is mandatory Proficiency in any other European language is highly valued Experience in customer service preferred (experience related to payments or within a financial institution will be an advantage) Bachelor's degree/University degree or equivalent experience Persistently demonstrate clear and concise written and verbal communication Proven investigative and analytical skills Demonstrated ability to present concepts and influence change Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results Then apply to discover the true extent of your capabilities. LI-AŁ Job Family Group: Customer Service Job Family: Institutional Customer Service Time Type: Full time For complementary skills, please see above and/or contact the recruiter.
Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
This job opening is for an existing job vacancy.