Arrears Support Unit Relationship Manager (ASU)Closing date for receipt of applications is Friday the 13th of February 2026 at 17:00Agency support not required for this roleAbout Pepper Advantage Ireland: Pepper Advantage Ireland has been instrumental inhelping Irish individuals, businesses and investors navigate their financialjourney since 2012. We manage over €19bn worth of assets and have a skilledteam of more than 600 people across Dublin and Shannon. We're here to serviceloans and mortgages which includes processing loan payments and when needed,working with customers to resolve late payments or assist with financialdifficulties.As part of the international Pepper Advantage Group, wecombine local knowledge with global expertise. With operations across the UK,Europe and Southeast Asia, we employ over 3,500 people and have over €40bn inassets under management.About this role:The purpose of the Relationship Manager Arrears Support Unit is to manage the relationship with a portfolio of borrower's accounts to identify borrowers in difficulty, establish the reason for the borrower's arrears and work with borrowers to find a solution to their arrears situation. The Relationship Manager Arrears Support Unit will also have business targets to achieve and will ensure that their role is achieved in the context of controlled policies and procedures while providing exceptional customer service and minimising risk.Location: ShannonKey ResponsibilitiesFinancial TargetsTo generate revenue from a portfolio of accounts in line with monthly targetsCustomer ServiceTo communicate with customers in a clear and concise mannerTo meet with Borrowers as requiredAdhere to service plan including rotas and call targetsRecord expressions of dissatisfaction and customer complaints on the relevant customer complaints systemRisk Management through ComplianceTo conduct all tasks in a manner compliant with all policies, procedures, and legislative requirements.Ensure all accounts are reviewed and managed in line with Company procedures.Ensure all accounts are escalated as appropriate without unnecessary delay.Skills & ExperienceLeaving Certificate or equivalent (Essential)Accredited Product Adviser (Desirable)Qualified Financial Adviser (Desirable)CompetenciesCollectionsIT KnowledgeLegal & ComplianceInterpersonal & Behavioural CompetenciesCommunication skillsCustomer Service and Commercial AwarenessInfluencing/Persuasion and Negotiation skillsJudgment & Decision-MakingOrganizational SkillsTeam WorkingPepper is an equal opportunity employer.Role Profiles are subject to change in line with business needs.