Role Overview: The Automation Managed Service Lead is responsible for overseeing the delivery of projects and support services across automation and OT systems within a regulated pharmaceutical environment.
This role requires acting as the primary point of contact for our team on our client site including management of overall team resourcing, performance and development.
Experience in MES/CSV/IT/OT is required and a distinct advantage.
Required Skills & Experience: Excellent people management skills across multiple disciplines.
Strategic Thinker, to drive innovative thinking and add value to the service provided.
Strong communication skills for engagement with client and internal stakeholders as well as team members Excellent presentation and facilitation skills Ability to lead, motivate and engage the team to continually deliver Technical background in Process Automation and/or OT systems essential Background in life science project management desirable Key Responsibilities: Overall accountability for all Cognizant activities on the client site.
Responsible for onsite project delivery, working with the site project manager to resource, budget and deliver all onsite projects on time.
Responsible for onsite managed service team to resource and deliver system support, system change and innovation to our client.
Support our team with development and career progression.
Resourcing for Project and Manage Service requirements to meet client needs.
Measure and report team performance to Cognizant and client stakeholders against formal KPIs.
Manage our service budget and ensure control of Capex spend for client projects.
Act as primary POC for all client requirements related to Automation and OT systems.
Working closely with Cognizant Delivery Leaders and our Sales team, to manage and develop our Site Services offering.
Skills: csv automation mes it ot people management team lead