Position Title: Returns Supervisor Reporting To: Returns Department Manager Location: Sandyford, Dublin 18 Salary: 40 K-42 K Role Overview The Returns Supervisor will oversee the efficient processing of all Dead On Arrival (DOA), returns, and recall stock for both handsets and accessories.
This role is pivotal in ensuring that company Key Performance Indicators (KPIs) and departmental objectives are met.
The supervisor will act as the primary liaison for returns-related queries, both internally and with key external customers, and will be responsible for accurate reporting and inventory management within the department.
Key Responsibilities DOA Processing: Monitor and ensure daily achievement of DOA turnaround time targets.
Batch all accepted DOAs and request Return Merchandise Authorizations (RMAs) within specified timelines.
Retest all supplier-rejected DOAs and maintain rejection levels within KPI targets.
Returns & Recalls Management: Oversee the processing and crediting of all returns and recalls across various channels.
Serve as the main point of contact for key external customers and internal returns inquiries.
Inventory & Stock Control: Organize regular stock counts of the returns warehouse.
Ensure proper storage and care of all departmental stock.
Reporting & Communication: Provide weekly and monthly reports to key external customers.
Prepare internal and external reports and presentation slides for Operations meetings.
Facilitate strong communication between the workshop, goods-in, warehouse, and customer service departments.
Process Improvement & Training: Assist in training Cannock warehouse staff on Fonua UK returns processing systems.
Participate in system testing for any introduced changes.
Workplace Organization: Maintain cleanliness and orderliness in all returns areas, adhering to economical and systematic practices.
Qualifications & Skills Proven experience in returns management or a similar supervisory role.
Strong organizational and leadership skills.
Excellent communication and interpersonal abilities.
Proficiency in relevant software systems and tools.
Ability to analyse data and generate reports.
Commitment to maintaining high standards of cleanliness and order in the workplace.