Job Purpose:
You will deliver a first-class reception and front of house experience, acting as the primary point of contact for all visitors, clients, and staff. You will ensure the smooth running of reception services and meeting room coordination, while also providing flexible support to the Facilities team when required. This role is key to maintaining a professional, welcoming environment and upholding service excellence across the site.
Duties and Responsibilities:
Reception and Front of House (Primary Focus)
* Greet and address all clients/guests in a professional and pleasant manner, ensuring every first impression is exceptional.
* Manage the visitor sign-in process, issue security passes, and advise on any specific H&S requirements.
* Answer and direct all incoming calls efficiently and courteously.
* Coordinate meeting room bookings using the Meeting Management system, including catering and AV requirements.
* Prepare and maintain meeting rooms to a high standard, ensuring cleanliness, functionality, and attention to detail.
* Support catering requests and liaise with suppliers to ensure timely and accurate delivery.
* Maintain a tidy, organised reception area and communal spaces and waiting areas.
* Handle incoming and outgoing mail and courier items, ensuring correct distribution and compliance with service standards.
Facilities Support
* Operate the FM Help Desk system, logging issues and coordinating resolutions with landlords or suppliers.
* Conduct H&S inductions for contractors and request necessary documentation (RAMS).
* Perform regular floor walks to identify and resolve maintenance, safety, or cleanliness issues.
* Liaise with facilities suppliers (cleaning, security, M&E, catering) to ensure performance and value.
* Arrange contractor callouts and act as point of contact during site visits.
* Support office and desk bookings, stock level checks, and minor project coordination (e.g., office moves).
* Ensure compliance with all H&S policies and regulations.
* Assist with the preparation of monthly site reports and documentation.
* Ensuring that all H&S policies and regulations are adhered to.
* Carrying out other ad hoc duties relevant to this role.
Person specification:
* Experience with meeting room coordination and reception duties.
* Familiarity with facilities operations and health & safety procedures.
* Excellent customer service and calm complaint handling.
* Confidence in communicating effectively in a variety of written and verbal formats, with a diverse audience.
* IT Skills – Data analysis, Word Processing, Spreadsheets, Databases, Email and Web.
* Strong organisational skills, attention to detail and ability to manage multiple tasks.
N.B. Some roles within SPS may involve manual handling tasks. While not all positions require this, where such duties are necessary, they will be undertaken in line with an individual's physical capabilities. If you have a disability or health condition that may affect your ability to perform manual handling tasks, we encourage you to let us know at the interview stage. This will enable us to explore and, where appropriate, implement reasonable adjustments to support you in the role. SPS is committed to providing equal opportunities in all aspects of employment. We welcome applications from individuals regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation in line with the Equality Act 2010. Our commitment to inclusion applies throughout the employment journey, including recruitment, selection, training, progression and pay.
Job Types: Full-time, Permanent
Pay: Up to €34,640.96 per year
Benefits:
* Company pension
* Employee assistance program
* Sick pay
Work Location: In person
Application deadline: 20/10/2025
Reference ID: SPS3584