About This Role
Our organization is seeking a skilled Customer Service Representative to serve our customers with efficiency and positivity, offering product advice and handling sales inquiries.
Key Responsibilities:
* Process customer orders and provide product information.
* Manage cash sales invoices and ensure products are paid before dispatch.
* Deliver professional customer service at all times.
* Cover warehouse duties as needed.
* Communicate promotions to the customer base.
* Report errors and safety issues promptly.
* Interact with customers professionally and in a friendly manner.
Skills and Qualifications:
* A friendly and personable attitude.
* Strong attention to detail.
* Computer literacy.
* An interest in products.
* The ability to work independently.
* A proactive approach.
* InTEGRITY.
* A team-focused mindset.
* A customer-centric focus.
* Numerical skills.
* Negotiating skills.
* Excellent customer service skills.
* A flexible approach to work tasks.
* Strong IT & systems skills are essential.
Working Hours and Conditions:
* Monday to Friday: 8:30 am to 5:30 pm.
* Fridays: Finish at 5 pm.
* Saturdays: 1 in 3 weekends worked, 8 am to 12 midday.