Job Description
ServiceNow's Security Incident Command (SIC) team is seeking a senior security incident commander to join our fast-growing team. This role will support the orchestration of incident response strategy and communications during critical information security-related incidents.
About the SIC team
The SIC team maintains and executes the Major Security Incidents (MSI) lifecycle within ServiceNow, including Preparation, Response, and Recovery. MSIs are our most challenging and impactful security incidents, which pose active or heightened risk to the company and/or our customers.
Key value areas are preparing the company for MSIs through tabletop exercises (TTX), coordination of activity between many response workstream partners, maintenance and development of playbooks and procedures, tracking key MSI metrics and facts to keep everyone oriented, and communicating status, milestones, blockers, and critical decisions needed to senior management and executive stakeholders, including the CISO.
What you get to do in this role
* Orchestration of response and remediation of incident response for highest criticality security events.
* Take ownership and lead response to critical incidents within the company.
* Establish and mature documentation surrounding protocols and procedures governing the security incident command team.
* Prepare and deliver communications, including executive summaries and incident briefings, to key stakeholders during and after incident response.
* Conduct rapid response, mitigation, and investigations on the highest priority cases impacting ServiceNow and user data.
* Partner with the team members across multiple regions to drive response and investigations globally.
* Organisation and facilitation of scenario-based exercises to test and improve incident management and response strategies.
* Maintenance of existing playbooks and procedures, as well as developing new ones, to further standardize SIC and its partners' responses when verifying MSIs.
* Contribute to the organisation and completion of Post-Incident Reviews (PIRs) and Root Cause Analyses (RCAs) following major security incidents.
* Identify new ways to simplify, integrate, automate and refine the major security incident process to better support internal and external stakeholders.
Qualifications
* 5+ years of experience in incident response.
* Experience leading or supporting complex security incidents to resolution end-to-end.
* Excellent verbal and written communication skills (English)
* Comfort communicating complex topics in a clear and concise manner to different tiers of audiences (highly technical, less technical, executives, practitioners)
* Problem-solving and decision-making skills
* Ability to quickly and accurately assess a situation, identify and prioritise risks, and make sound decisions
* Familiarity with cybersecurity principles and frameworks (e.g. MITRE ATT&CK).
* Knowledge across multiple security domains is a plus.
* Experience planning and/or orchestrating tabletop exercises is a plus.