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Location: Leopardstown, Dublin 18
Who We Are
Ayvens Insurance (AYINS) is the trading name of Euro Insurances DAC. We are an international motor insurance company, active in over 20 countries, where we deliver competitive cover and easier fleet management for Ayvens clients and other large fleets. Euro Insurances DAC trading as Ayvens Insurance is regulated by the Central Bank of Ireland.
Job Purpose
This role will be based in the Claims Department and will involve the review of claim handling controls, processes and procedures for motor claims handling services outsourced to third party administrators and fronting partners throughout Europe.
Reporting Line
This role will report to the Claims Manager, Direct.
Central Bank Controlled Functions Applicable To This Role
CF-5 Assisting a customer in making a claim under a contract of insurance or reinsurance
CF-6 Determining the outcome of a claim arising under a contract of insurance or reinsurance
CF-7 Management or supervision of those persons undertaking CF3 to CF6 roles
Central Bank Of Ireland Control Function Requirements
At all times while the Company is regulated by the Central Bank, this role is subject to the Central Bank of Ireland (CBI) Individual Accountability Framework (IAF) and Fitness and Probity Standards. The Standards require that persons subject to the Standards are competent and capable, act honestly, ethically and with integrity, and are financially sound.
Requirements
As a Controlled Function role holder, it is a condition to comply with all relevant regulatory requirements, including any rules or requirements imposed by the Central Bank in relation to the conduct of persons in regulated firms. The Conduct Rules include, without limitation, those introduced under the Central Bank Reform Act 2010 (2010 Act):
* the Fitness and Probity Standards (F&P Standards)
* the Common Conduct Standards
* the Additional Conduct Standards (for individuals performing CF roles)
The Company is required to undertake an assessment of fitness and probity for the role under the F&P Standards at the time of hiring and at least annually thereafter, or as needed.
Responsibilities Will Include But Are Not Limited To
* Review Ayvens Insurance’s claim handling suppliers in accordance with the Claims Control Review plan and ensure SLA requirements are met.
* Execute Claim Control Reviews in line with the Claims Control Review Plan, identifying potential areas for cost savings and follow-up on corrective actions. Reviews may be remote or on-site.
* Prepare reports documenting findings of Claims Control Reviews and monitor/manage the implementation of agreed actions.
* Monitor and analyse monthly claims data to identify trends or anomalies affecting program performance.
* Ensure claim handling suppliers meet SLA/contractual requirements.
* Manage day-to-day claims queries from suppliers, Ayvens Countries, clients and other departments.
* Assist with monthly and quarterly reporting on insurance programs (e.g., quarterly risk reports and monthly KPI reports).
* Assist and support development of new business products and projects within Ayvens Insurance, including the insourcing of claim handling to Ayvens entities.
* Assist and support improvement initiatives within the Department and the Company.
* Assist with development and updating of Department policies, procedures and working instructions.
* Complete IT Security training and other required Ayvens Insurance/Ayvens Group training.
* Any other tasks as may be assigned by the Claims Manager.
Knowledge & Skills
* Good knowledge of motor insurance claims – Personal Injury, Property Damage, Fire, Theft, Total Loss, Glass
* Experience of claims litigation
* An understanding of motor claims in a European context – 4th Directive & Green Card desirable
* Experience in international insurance or international claims desirable
* Primary degree preferably in Business, Law or Insurance
* Professional Insurance qualification (minimum CIP or ‘Grandfathered’)
* Experience in motor claims handling across the full process from notification through to final settlement
* Excellent numeric and analytical skills
* Excellent written and oral communication
* Excellent working knowledge of Microsoft Office
* Highly organized with ability to meet strict reporting deadlines
* Team player within a small, highly specialised team
* Strong interpersonal skills and ability to build relationships across departments and with service providers internationally
* Fluent in English; another European language is desirable
* Ability to work independently and on own initiative
* Willingness to travel
Ayvens Insurance is an equal opportunity employer.
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management and multi-mobility solutions for customers of all sizes. We strive for net zero and are advancing digital transformation in the industry to meet evolving mobility needs. We are guided by authenticity, curiosity, commitment and collaboration, and aim to foster a diverse environment where everyone can thrive.
Join us on this journey as we enable the transformation towards large-scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for updates and insights.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Accounting/Auditing and Finance
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