Customer Assistant - Warehouse Operative (Early Morning) - Douglas Isle of Man
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organized, and ready for our colleagues and customers.
Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times. Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial; you will support colleagues and help create an inclusive environment. Flexibility is also vital.
Key Accountabilities
* Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
* Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy.
* Skilled to utilise all digital tools and communication channels to do the job.
* Share customer and colleague feedback to help us do things better.
* Share knowledge and experience with colleagues to support others.
* Own learning & development and proactively access digital learning solutions.
* Know the daily sales targets, priorities, promotions & selling opportunities.
* Have great product knowledge to sell and recommend our products and services.
* Proactively engage with customers to understand their needs and make recommendations.
* Understand the store priorities and their part to play.
* Complete tasks with pace and in line with SOPs.
* Minimise cost and waste through good process practice.
* Follow safe and legal working practices.
Key Capabilities
* Understands how M&S operates, its strategy, future and the role they play.
* Committed to delivering excellent work fast with great attention to detail.
* Open to and acts on feedback, asking for this regularly.
* Sets performance objectives for self in conjunction with line manager and in line with business plans.
* Takes accountability for planning and managing own work efficiently.
* Is curious and asks questions to challenge the status quo.
* Effective at communicating intentions clearly.
* In control of their own reactions and shares perspective to improve team.
* Copes well with change and recovers quickly.
* Builds positive relationships by listening and establishing connection.
Technical Skills / Experience
* Contributing to store sales and cost control.
* Work across the store to get things done right first time within timescales.
* Comprehensive knowledge of customer shopping channels.
* Good level of product knowledge and services across the store.
* Up to date knowledge of commercial operation and basics.
* Good level of digital capability.
* Understand customer needs and spot selling opportunities.
* Adapting to change.
* Good knowledge of visual merchandising principles.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* Business Improvement Group
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