Job Title: Employment Support Specialist
The role of an Employment Support Specialist is a vital part of our organization's mission to provide intensive employment support services. As a key member of our team, you will be responsible for working with clients who are unemployed and providing them with personalized support to help them achieve their employment goals.
We are seeking a dynamic and adaptable individual who can work in a fast-paced environment and build strong relationships with clients. You will possess excellent case management capabilities, including decision-making skills, relationship skills, and problem-solving skills. A high level of understanding, patience, and empathy is required to navigate difficult conversations and interactions with professionalism and sensitivity.
Key Responsibilities:
- Develop and manage a robust case management plan for each client, working towards sustainable, full-time employment
- Use industry-leading assessment technology to identify clients' goals, ambitions, and barriers to employment
- Recognize hidden motivations and conflict when assessing clients' job-readiness, addressing these with appropriate support and interventions
- Provide coaching and mentoring to clients, including intensive job search support when they are job-ready
- Identify, structure, and recommend training solutions in consultation with in-house tutors to meet clients' specific learning and training needs
- Fast-track job-ready clients for immediate job interviews brokered by Employer Services consultants
Requirements:
- Leaving Certificate or equivalent
- Minimum of three years' experience in a customer-focused, target-driven environment
- Strong IT skills and experience in the use of Microsoft Office and CRM systems
- Ability to build rapport and work effectively with a diverse range of individuals both in person and over the phone
- Experience in delivering presentations in a group setting or public speaking
- Strong prioritization and time management skills
- Fluent written and spoken English