Join Our Team at Smurfit Westrock
Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we're committed to sustainability, employee well-being, and personal development.
About Us
We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.
Smurfit Westrock Cork is seeking a proactive and customer-focused individual to join our team as a Customer Service Co-Ordinator. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about delivering exceptional service. The successful candidate will be a key link between our customers and internal departments, ensuring smooth communication and efficient order management.
We are looking for someone who:
* Has a natural ability to build strong relationships with both customers and colleagues.
* Is detail-oriented and capable of managing multiple tasks with accuracy and professionalism.
* Demonstrates initiative and a willingness to learn, with a flexible approach to problem-solving.
* Brings a solutions-oriented and innovative mindset to everyday challenges.
* Is comfortable working independently while also contributing positively to a team dynamic.
This is a fantastic opportunity for someone looking to grow within a leading packaging company, where customer satisfaction and operational excellence are at the heart of everything we do.
The Role
We are looking for someone who:We are looking for someone who can:
* Deliver a consistently high level of customer service to both customers and Customer Solutions Managers.
* Act as a key liaison between internal departments (Operations, Quality, Maintenance, Sales, and Dispatch) to ensure seamless service delivery.
* Support the team in achieving optimal performance in cost efficiency, service levels, and responsiveness to customer needs.
* Manage the full order process.
* Handle customer complaints professionally.
* Manage customer pricing and invoice queries in a timely and accurate manner.
* Coordinate the completion of enquiry forms for new customer specifications.
* Oversee the customer sample approval process, ensuring all samples are signed off prior to order placement.
* Support Vendor Managed Inventory (VMI) processes and meet specific customer stock requirements.
* Request and manage materials for traded products as needed.
* Conduct customer site visits to strengthen relationships and identify opportunities for service improvement.
* Collaborate with internal teams to continuously improve service delivery and customer satisfaction.
Key Competencies/Qualifications/Requirements
* Minimum of 5 years' experience in a customer service or internal sales role, preferably within a manufacturing or B2B environment
* Third-level degree in Business, Communications, or a related field or equivalent experience
* Fluent English, both verbal and written
* Excellent communication skills, both verbal and written, with the ability to build strong relationships with customers and internal teams.
* Strong IT proficiency, including experience with order processing systems and Microsoft Office Suite.
* Proven ability to work independently and collaboratively within a team environment.
* High level of attention to detail, with strong organisational and time management skills.
* A solutions-oriented mindset, with the ability to think critically and resolve issues efficiently.
* Demonstrated innovative thinking, with a proactive approach to improving processes and enhancing customer experience.
* Flexible and adaptable, with a willingness to learn and grow—training will be provided.
What We Offer
* Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
* Ongoing training and development opportunities
* 24/7 confidential support for you and your family
* Flexible working options and family-friendly policies
* Guaranteed interview for candidates meeting essential criteria
Ready to make an impact? Apply today and help us build a sustainable future together.