Our Kerry based clients, a leading company in the health Care Sector are presently recruiting for a Customer Service Executive to be first point of contacts with their clients. Working with new and existing clients, you will deliver exceptional customer service, Support the full customer journey through accurate order processing and Contribute to a culture of reliability, responsiveness, and service excellence
Main Duties
Provide first-class support to the customer base across all communication channels
Manage incoming calls, emails, and queries with professionalism, empathy, and clarity
Accurately process customer orders, quotations, purchase orders, and returns in a timely manner
Maintain high standards of data entry accuracy to ensure operational integrity
Communicate proactively with customers regarding order status, delays, and issue resolution
Support daily KPIs and month-end processing requirements
Collaborate with internal departments including purchasing, accounts, IT, and warehouse teams
Provide administrative support to the sales team including quotation preparation and order processing
Identify recurring issues and contribute to continuous improvement of processes and workflows
Support Quality Management System (QMS) and ISO compliance initiatives
Ensure all customer interactions are handled efficiently and in line with service standards
Person Specification
Previous customer service experience, ideally within healthcare or medical devices
Ability to manage multiple tasks and prioritise effectively in a fast-paced environment
Calm and resilient when handling high volumes of queries or complaints
Strong problem-solving skills with a continuous improvement mindset
Proficient in Microsoft Office, particularly Excel
Salary is based on experiences and open to negotiation and in the region of €33 – €37,000 plus yearly bonus, extended holidays, pension and additional perks. For further information, please email me directly at Laura@redchair.ie
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