Job Title:
IT Support Professional
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About the Role:
We are seeking a skilled IT Support Professional to join our team. The ideal candidate will have exceptional customer service skills and be able to multitask with minimal supervision.
Main Responsibilities:
1. Advanced troubleshooting for employees: hardware break fixes, network print solutions.
2. Providing technical support for local and remote users.
3. Configuration and deployment of Windows and iOS computers.
4. Maintaining stockroom inventory and ensuring all assets are accounted for.
5. Assisting with procurement of new hardware and proper disposal of aged hardware.
6. Timely completion of assigned tickets and requests.
7. Assisting users with VPN connection troubleshooting and managing two-factor authentication.
8. Auditing audio visual conference room support and resolving issues.
9. Collaborating with the network team to resolve complex issues.
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Key Requirements:
1. At least 3 years of advanced IT technical support experience with Windows and iOS computers.
2. Demonstrated experience in imaging and upgrading Windows and iOS computers.
3. Strong knowledge of Google Suite applications.
4. Familiarity with Microsoft InTune, AutoPilot, Azure, and Jamf.
5. Experience in image creation and management.
6. Proven track record of working tickets within a service management system.
7. Excellent communication, follow-up, and time management skills.