Job Title:
This is a key leadership position within the Motor Damage division.
* Manage and motivate a team of claims professionals to deliver an exceptional service experience to brokers and large commercial clients.
* Act as the primary contact point for major brokers and large commercial clients, ensuring service delivery meets expectations.
* Develop strong relationships through regular engagement, including face-to-face meetings with brokers and clients.
The position combines team management, client relationship building, and process improvement to strengthen our position in the market.
Main Responsibilities
* Oversee reporting, communications, and performance metrics to ensure quality and consistency.
* Identify and implement process improvements to enhance broker and client experience.
* Collaborate with senior leaders to shape and execute a strategy to compete with leading market peers.
* Drive open communication within the claims team and with external stakeholders.
Requirements
* Leadership or management experience within claims or commercial insurance.
* Strong track record of managing broker or large client relationships.
* Proven ability to manage and develop teams, ideally 15+ people.
* Excellent communication and stakeholder management skills.