Parts AdvisorAssured Performance, a leading international supplier of Turbocharger and Air Brake products and a member of the EBS Aftermarket Group, are currently looking for a Parts Advisor to join their team. We are based in Dublin 12, D12 Y792 (Walkinstown / Ballymount).Role Overview:The Parts Advisor will play a key supporting role within the sales and customer service team.This individual will be responsible for assisting with inbound enquiries, processing customer orders, maintaining excellent service standards, and supporting the wider sales function to ensure a smooth, efficient experience for all customers.The role is ideal for someone looking to build a career in Automotive Aftermarket sales, account management, or customer service, with the opportunity to grow and develop alongside the business.Key Responsibilities:Handling inbound customer calls, emails, and messages in a professional and timely mannerProcessing customer orders, quotations, and enquiries accurately and efficientlyLiaising with suppliers and internal teams to source and secure products for customer requirementsMaintaining and updating customer records and sales information in company systems (CRM, spreadsheets, etc.)Providing basic technical support and advice where possible (training provided)Supporting the Sales Manager with administration tasks, sales reporting, and follow-up activitiesAssisting with basic upselling or cross-selling where appropriateWorking closely with warehouse/logistics to ensure smooth order fulfilment and customer satisfactionProactively flagging any customer issues, delays, or complaints to the Sales ManagerParticipating in training and development activities to improve product knowledge and customer service skillsSkills and Attributes:Strong communication skills (written and verbal)Customer-focused mindset and a genuine desire to help solve problemsGood organisational and time management skillsAbility to learn product information and processes quicklyAttention to detail and accuracy when handling orders and informationProactive attitude with the ability to work independently when neededA willingness to take initiative and go the extra mile for customersBasic computer literacy (Microsoft Office, CRM systems)Previous experience in a customer service, telesales, or support role (preferred but not essential)Development Opportunities:Potential for progression into Senior Parts Advisor or Account Management rolesSales skills training and exposure to wider commercial activitiesIncreased responsibility and autonomy over time as performance developsJob Type: Full-timePay: €28,000.00-€34,000.00 per yearBenefits:Additional leaveBike to work schemeCompany pensionOn-site parkingWork Location: In personReference ID: JCSR April 2025