Operations Manager Role
The Operations Manager is a key leadership position responsible for overseeing teams and contractors, delivering exceptional customer service, and upholding our company values.
This pivotal role ensures the efficient fitting out, refurbishment, and ongoing maintenance of our modular hire fleet buildings.
* Allocate and monitor daily tasks and workflows across the site.
* Ensure planned workloads are achieved within agreed timelines and budgets.
* Coordinate fitting out, refurbishment, and maintenance of modular units to meet customer and business needs.
* Supervise internal teams, subcontractors, and chargehands to ensure consistent performance and output.
* Motivate, coach, and lead team members to achieve KPIs and project goals.
* Ensure skills and labour resources are matched to daily requirements.
* Maintain daily oversight of job costing, stock usage, and productivity measures.
* Ensure all work is carried out to agreed specifications and in line with quality standards.
* Continuously look for ways to reduce waste, drive efficiencies, and improve processes.
* Lead by example in promoting a safety-first culture across site operations.
* Conduct regular safety checks, toolbox talks, and ensure adherence to health and safety procedures.
* Maintain site cleanliness, safe access routes, and compliance with statutory obligations.
* Deliver exceptional internal and external customer service, ensuring all customer needs are understood and met.
* Collaborate with commercial and project teams to align schedules, expectations, and resources.
Key Skills and Qualifications:
* Leadership & Team Development
* Operational Planning & Organisation
* Health & Safety Compliance
* Cost Awareness
* Quality Orientation
* Effective Communication
* Problem Solving
* Customer Service Excellence