Role Overview
The Ad Sales Account Manager is responsible for managing and growing a portfolio of SMB advertisers through consultative selling, structured pipeline execution, and disciplined account management.
You will act as a trusted advisor to advertisers, helping them achieve business outcomes through campaign optimization, education, and data-driven recommendations. Success in this role requires strong communication skills, sales discipline, comfort with outbound activity, and the ability to operate in a fast-paced, metrics-driven environment.
What You Will Be Doing
Sales Execution & Customer Engagement
Act as the first point of contact in the sales and account management process
Manage a portfolio of SMB advertisers with responsibility for revenue growth and retention
Engage existing and prospective clients via warm outbound calls, email, and follow-ups (40–50 calls per day)
Qualify inbound and outbound leads and progress opportunities through the sales funnel
Identify advertiser needs and recommend appropriate advertising products and solutions
Support advertisers through consultation, education, campaign optimization, and performance review
Pipeline, Productivity & Discipline
Maintain a structured and accurate pipeline within CRM (Salesforce or equivalent)
Meet defined daily and weekly activity expectations (calls, emails, follow-ups)
Adhere to SLA standards for lead response, advertiser follow-up, and renewals
Ensure high-quality documentation of customer interactions, opportunities, and next steps
Contribute to forecast accuracy through disciplined opportunity management
Quality, Compliance & Continuous Improvement
Deliver customer interactions that meet quality standards across calls and written communication
Follow agreed turnaround times, internal processes, and data/privacy requirements
Identify inefficiencies in workflows and proactively suggest improvements
Recognize trends, patterns, and recurring issues and elevate to team leadership
Act as a positive brand advocate through professional, ethical, and customer‑centric behavior
Your Background
Required Experience & Skills
2+ years experience in inside sales, account management, or customer engagement
Experience with outbound calling or proactive customer contact (sales or service)
Fluent English (spoken and written) - C1 level
Completed High School Diploma (Irish Leaving cert or equivalent)
Strong verbal and written communication skills with high emotional intelligence
Comfortable working to targets in a performance‑driven environment
Strong organizational skills with attention to detail
Preferred Qualifications
Experience in digital advertising, media sales, SaaS, or platform‑based environments
Familiarity with CRM systems (Salesforce preferred) and sales engagement tools
Strong affinity for social media platforms, digital trends, and pop culture
Cultural awareness of the market or region supported
Mindset & Behaviours
Customer‑centric and solution‑oriented
Resilient, proactive, and self‑driven
Data‑aware and receptive to coaching and feedback
Adaptable and eager to learn new products, tools, and sales methodologies
Collaborative team player who thrives in fast‑paced environments
#J-18808-Ljbffr