Office Customer Service Administrator
Overview
Due to continued growth, we require an experienced customer service administrator to join our team. You will be responsible for responding to a wide range of client sales and service queries and ensuring that the team of Field Service Engineers are organised to provide best in class customer service.
Responsibilities
* Managing large volumes of incoming service calls and processing timely turnaround.
* Following up with customers, resolving any queries, keeping them informed of scheduled call-outs.
* Reviewing worksheets, closing calls and raising invoices.
* Ensuring appropriate charge out of all service activities.
* Support the team completing quotes, tenders, and other document control in line with company policy.
* General administration support including office sales, meet and greet customers, other Ad hoc issues during the day to day operations of the service office.
Skills and Experience
* Exceptional customer focus with a positive can-do attitude.
* Courteous and friendly professional telephone manner essential.
* Must enjoy working in a fast paced environment where multi-tasking is required.
* Be an effective team player who is also able to work independently.
* Strong attention to detail - Excellent knowledge of IT systems.
* Previous Office Experience Essential
Job Type
Full and Part Time Positions Available
Education
* Advanced/Higher Certificate (preferred)
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