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Assistant front office manager

Athlone
Sky Staffing Solutions Ltd
Assistant front office manager
Posted: 24 September
Offer description

Sky Staffing Solutions is currently recruiting an Assistant Front Office Manager to join our clients management team at a luxury hotel in Co. Westmeath. This is an excellent opportunity to take the next step in your hospitality career in a dynamic, guest-focused environment. Key Responsibilities: Support the Front Office Manager in leading and inspiring the Front Office team to deliver a warm, efficient welcome and memorable guest experience. Anticipate guests needs to provide outstanding service and maximise guest satisfaction. Ensure arrival and departure procedures are carried out to the highest standards. Manage reservation calls efficiently while delivering excellent guest care. Assist in the day-to-day running and ongoing development of the Reception Team, ensuring effective systems are in place. Oversee room allocation and coordinate with Accommodation for timely availability. Implement and uphold hotel brand standards, policies, and procedures. Promote hotel amenities, outlets, and local activities to guests while upselling where appropriate. Maintain accurate filing and administration within the Front Office department. Lead by example in delivering exceptional customer service and enhancing bookings. Contribute to Head of Department meetings and daily operational briefings. The Ideal Candidate: Minimum 1 year of experience as an Assistant Front Office Manager, or at least 2 years at supervisor level in a busy hotel environment. Strong familiarity with Front Office systems (Opera Cloud experience highly desirable). Excellent spoken and written English. Proven ability in leading or supporting a team, with a focus on training and development. Strong interpersonal and communication skills, with a natural ability to build rapport. Excellent organisational and administrative skills.

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