Contract & Performance Manager
Belfast
37.5 hours | Monday–Friday
Temporary | Immediate start
£22.65 per hour
We are currently recruiting a Contract & Performance Manager to support the delivery and oversight of planned maintenance and construction contracts. This is a senior role within asset management, focused on performance monitoring, contract governance, reporting, and continuous improvement.
The Role
Reporting to the Senior Contract & Performance Manager, you will play a key role in ensuring construction and planned maintenance contracts are delivered in line with NIHE policies, legislation, SLAs and KPIs. You will manage performance reporting, provide contract governance assurance, lead a specialist team, and support the delivery of a high‑quality, value‑for‑money service.
Key Responsibilities
Support and coordinate contract monitoring across planned maintenance and construction contracts
Develop and implement performance monitoring frameworks, integrating best practice and legislative requirements
Manage and lead professional and technical staff to deliver effective support services
Provide contract advice, guidance, escalation support and dispute resolution
Produce monthly, quarterly and annual KPI, performance and financial reports
Monitor underperformance, implement improvement plans and track progress
Collate management information for statutory returns, audits, FOI requests and Assembly Questions
Maintain accurate reporting systems and data integrity across relevant IT platforms
Support risk management through maintaining and updating the team Risk Register
Assist with mobilisation of new contracts and contribute to procurement activity
Prepare business cases, tenders and quotations in line with financial and procurement regulations
Handle second‑stage complaints and maintain high standards of customer service
Contribute to training, development plans and continuous improvement initiatives
Represent senior management as required and maintain effective stakeholder relationships
Ensure compliance with all NIHE policies, governance frameworks and legal requirements
Essential Criteria
Applicants must demonstrate the following:
Qualifications
Degree or Level 6 qualification in a construction‑related discipline
OR
Equivalent CPD/experiential learning with at least 5 years’ construction industry experience
Professional Membership
Chartered status in a recognised building profession or commitment to achieving chartered membership or an agreed professional qualification
Experience
Minimum 5 years’ relevant construction experience in the last 5 years
At least 3 years’ experience managing, overseeing or reporting on contractual KPIs within construction contracts
Demonstrable experience in at least two of the following:
Developing or implementing construction contract processes and procedures
Providing advice and guidance on construction contract matters
Delivering training or presentations on construction contract performance
Procuring construction contracts and contributing to lessons‑learned activity