Job Title: Experienced Service Manager Wanted
A challenging leadership role has arisen for a highly skilled and customer-focused Service Manager to lead our team in delivering exceptional service quality and efficiency. As the first point of contact for our customers, you will champion a seamless and outstanding experience from initial enquiry to after-sales support.
Key Responsibilities:
- Lead and manage day-to-day service operations, ensuring high-quality standards are met.
- Develop, mentor, and support a skilled team across service operations, fostering collaboration and motivation.
- Implement digital tools and workflows to streamline services and enhance customer journeys.
- Drive profitability, efficiency, and customer loyalty through strategic initiatives.
Required Skills:
- Strong leadership skills with a focus on team development and motivation.
- Ability to manage service operations efficiently, balancing quality, speed, and profitability.
- Commercially aware with a focus on achieving performance targets and financial goals.
- Passion for delivering exceptional customer experiences and driving continuous improvement.
About Us:
We are committed to excellence in every aspect of our business. Our flagship facility represents a landmark moment for both our company and the Mercedes-Benz brand in Ireland. We strive to unite luxury, trust, ease, and respect into one modern hub at North City Business Park. Our new site sets a benchmark for delivering customer experiences grounded in these principles. This is an opportunity to shape the standards, processes, and performance of a brand-new service operation during a period of significant growth and transition.
Desirable Experience and Skills:
- Proven leadership experience in a Service Manager or Aftersales Manager role within an aftersales environment.
- Strong operational, people management, and customer service skills.
- Experience using digital tools to improve customer service processes is advantageous.
- Familiarity with health, safety, and compliance standards in a customer-facing environment.