About the Role
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We are seeking a skilled Capacity Planner to join our Global Outsourcing (GOCP) team. As a key member of our team, you will play a crucial role in planning and managing the capacity of our customer service network.
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Key Responsibilities
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The successful candidate will be responsible for:
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* Managing the long-term and short-term capacity planning processes for GOCP;
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* Collaborating closely with multiple business teams, including CS Operations, Global Outsourcing, Program Management, and CS Finance;
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* Building optimal contact volume allocation plans for the outsourcing partner network by balancing quality, productivity, and cost;
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* Coordinating with internal and outsourcing network operation teams to meet business service levels;
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* Mitigating capacity risks by managing dependencies across multiple sites and geographies;
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* Managing the reporting and analysis of daily, weekly, and monthly key performance indicators for Europe GOCP.
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Requirements
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To succeed in this role, you will need:
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* A senior experience in Capacity Planning or a related field;
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* Experience in business or financial analysis;
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* Advanced Excel and big data skills;
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* Excellent communication and interpersonal skills;
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* Proven problem-solving skills, project management skills, attention to detail, and exceptional organizational skills;
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* A Bachelor's degree in mathematics, statistics, computer science, engineering, economics, or a related field.
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About Us
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We are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to contribute their best work. We believe that a collaborative and supportive environment is essential for innovation and success.
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Contact Information
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