Process Improvement Lead – Operational Excellence (Banking Client Deployment) - Dublin
About Albany Beck
Albany Beck are a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities to our people. At Albany Beck, you'll be choosing to work with an organisation that's passionate about your learning journey and committed to your professional career and personal development.
The Opportunity
Albany Beck is supporting a major financial services organisation on an exciting transformation journey. As part of their Operational Excellence programme, we are looking for an
Improvement Lead to drive process simplification, automation, and end-to-end improvements that deliver measurable impact for both customers and colleagues.
This role is perfect for a process improvement leader with Lean Six Sigma expertise who thrives in complex environments and wants to influence change at scale. You'll be working alongside a diverse team of professionals, helping to shape a culture of continuous improvement and embedding sustainable operational excellence practices across the business.
What you'll be doing
* Partner with senior stakeholders and teams across the organisation to design and deliver process improvement initiatives.
* Lead both top-down (enterprise-wide, complex processes) and bottom-up (functional process issues) improvement activities, ensuring tangible financial and non-financial benefits.
* Use Lean, DMAIC, service design, and automation approaches to simplify processes, reduce waste, and enhance the customer and colleague experience.
* Deliver measurable outcomes, such as:
* Efficiency gains through reduced manual effort and non-value-add activities
* Lower operational risk and fewer complaints
* Improved conversion rates and customer satisfaction metrics
* Coach and mentor colleagues in Lean Six Sigma tools and methodologies, building lasting capability within the business.
* Support the embedding of digital, data, and customer strategies into wider operational excellence initiatives.
* Act as a trusted partner to the business, balancing customer needs, regulatory requirements, and strategic priorities.
What we're looking for
* Proven experience delivering large-scale process improvement and simplification initiatives in the financial services sector.
* Strong working knowledge of Lean, Agile, and service design methodologies (Lean Six Sigma Black Belt highly desirable).
* Demonstrable track record in driving operational efficiencies, reducing risk, and delivering customer-centric outcomes.
* Excellent problem-solving, analytical, and critical thinking skills, with the ability to interpret data at both a detailed and strategic level.
* Strong stakeholder management and influencing skills, with experience operating in complex matrix environments.
* Comfortable navigating ambiguity, managing competing priorities, and championing continuous improvement.
* Project management qualifications (e.g., PRINCE2, PMP) beneficial.