Job Overview
The IT Support Analyst role involves delivering front-line technical assistance across various environments.
* Manage and resolve incidents and service requests using the IT ticketing system.
* Troubleshoot hardware, software, printer, and network issues effectively.
* Administer and maintain user accounts and access permissions for optimal system performance.
This position also entails monitoring data backups, escalating issues as necessary, collaborating with vendors, supporting IT projects, deployments, and security initiatives.
Key qualifications include experience in IT Support or a related field, strong knowledge of Windows operating systems and the Microsoft Office suite, and excellent communication and customer service skills.
Requirements
Essential skills include:
* Strong technical knowledge and troubleshooting abilities.
* Excellent communication and interpersonal skills.
* Able to work independently and as part of a team.
Additional desirable skills include experience with Windows Server, Active Directory, and database management.
Our ideal candidate is a team player with a passion for delivering exceptional customer experiences and driving process improvements.