Overview
Services Manager - BMW/MINI - Dublin at HRM.
Drive customer excellence. Lead a premium team. Deliver results. Frank Keane BMW/MINI, Blackrock, Dublin, is seeking an experienced Service Manager to head its Blackrock dealership. This is a high-volume, premium service centre with a loyal and demanding customer base.
The Role
* Lead a team of service professionals, including advisors, technicians and a workshop manager.
* Shape and elevate a service operation with significant throughput and customer demand.
* Drive improvements in customer satisfaction (NPS), aiming to raise standards annually.
* Work hand-in-hand with the Parts Manager to ensure seamless operational delivery and ensure seamless communication between back and front offices.
* Benefit from robust support and development through BMW’s UK Academy, Munich HQ, and the group’s flagship Naas Road operations.
What you'll do
* Deliver a five-star customer journey from booking through completion.
* Lead, mentor and develop a high-performance service team.
* Ensure workshop efficiency, throughput, and profitability through disciplined process management.
* Oversee compliance, warranty, and manufacturer standards.
* Partner with Sales and Parts to maximise operational efficiency and revenue.
* Monitor KPIs, analyse performance, and implement continuous improvements.
What you'll bring
* 10+ years' leadership in high-volume automotive service, ideally within premium brands with complex drive chains.
* Proven track record in improving NPS and delivering customer excellence.
* Strong people leadership: recruiting, motivating, and developing teams.
* Process-driven mindset with experience in ERP/management systems (e.g. Keyloop, Drive, Retail Advanced Hub).
* Analytical thinker with resilience, ambition, and a customer-first approach.
* Competitive salary and benefits package include bonus, Company Car (BMW).
* This is a career-defining opportunity to lead within a prestigious automotive group that is often a pilot for BMW's newest technologies and innovations.
To discover more
To discover more contact Ashling Edwards in HRM Search Partners in strict confidence on +353 86 8480808
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service, Distribution, and Management
Industries
* Consumer Services and Vehicle Repair and Maintenance
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