Job Types: Full-time, Permanent, On-Site
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Company Description
The Printed Image, established in 1990, is a respected marketing solutions company in Ireland. We offer a wide range of in-house services including Print, POS & Packaging, Graphic and Structural Design, Branded Promotional Merchandise, Signage and Display, online portals, and installation. Our mission is to build collaborative partnerships and help clients achieve their brand goals through 100% Irish world-class marketing solutions and services. We are also dedicated to sustainability, reducing environmental impacts and protecting the environment.
Job Description:
Office Based Position: Client Solutions Representative – Customer Service.
Would you like to join one of Ireland's leading marketing solutions companies?
The Printed Image is seeking a Client Solutions Representative to work within our fun and vibrant Client Service team.
We are a 100% Irish company with a fun, hard-working collaborative team. This position will suit an ambitious, self-motivated Client Solutions Representative with a minimum of 2-3 years' experience looking for the next step in their career.
Employee Benefits
* Free on-site parking.
* Upskilling courses.
* Full training and induction for the role is provided.
* Free coffee/tea and sweet treats.
* Significant opportunities to progress your career within the business.
Responsibilities of the role:
* Processing orders that have been received by phone or email, including arranging shipments, handling customer service issues, and updating records.
* Tracking inventory levels to ensure that orders are filled accurately and efficiently.
* Entering order details into computerised systems to track costs and profits.
* Communicating with customers about order status and shipping details as required.
* Answering questions about order status, shipment schedules, and product information to help resolve customer concerns.
* Reviewing order forms to ensure that all required information has been provided.
* Communicating with suppliers or manufacturers to obtain product information or status updates on orders.
* Answering questions about products or services offered by a company to potential customers.
* Working closely with our Sales and Production team to ensure a smooth customer journey on all print jobs.
Key Requirements for this role:
* Excellent attention to detail.
* Understands the vital importance of a positive customer journey.
* Proficient in the use of Microsoft platforms, such as Excel, PowerPoint.
* Ability to work in a high pressure and fast paced environment, supported by a friendly team.
* Professional written English and verbal communication skills.
Salary
Salary for this office-based position will be disused at interview stage.