As we continue to experience explosive growth and we are seeking a highly skilled and experienced Senior Dynamics 365 Business Central Analyst to lead our ERP support efforts. This individual will play a critical role in managing the performance, functionality, and continuous improvement of Business Central across key business areas. The ideal candidate has a strong technical/functional background, experience supporting ERP systems at an enterprise level, and the ability to bridge technical and business teams effectively. This is an exciting opportunity to join a long-established and successful company, operating in a rapidly growing market
Key Responsibilities:
* Provide advanced support for Dynamics 365 Business Central, addressing functional and technical issues across finance, supply chain, manufacturing, and other modules.
* Investigate, diagnose, and resolve escalated tickets and incidents in line with SLAs.
* Collaborate with developers for bug fixes, enhancements, and integrations.
* Gather requirements from stakeholders and translate them into functional specifications.
* Conduct gap analyses between standard Business Central functionality and business requirements.
* Propose system improvements, workflows, and automation for efficiency
* Act as the subject matter expert (SME) for Business Central within the Support Practice
* Provide guidance and mentorship to junior consultants and support staff.
Skills, Knowledge & Expertise:
Essential:
* 5+ years of hands-on experience with Microsoft Dynamics NAV / Business Central
* Microsoft MB-800 Certification
* Proven experience supporting and configuring core ERP modules in a production environment.
* Strong understanding of finance, procurement, inventory, or manufacturing processes.
* Experience working with ticketing systems and SLA-driven environments.
* Experience with requirements gathering, functional documentation, and UAT.
* Familiarity with extensions, integrations, and Power Platform is a plus.
Desirable:
* Continia Expense Management, Continia Document Capture
* Jet Reports