The Brandon House Hotel is a 4-star, family-run hotel nestled in the scenic surroundings of New Ross, Co. Wexford. With 78 well-appointed bedrooms, a ballroom, restaurant, meeting facilities, wellness spa, and leisure centre—all set within mature gardens and a Senses Walk—we are committed to delivering exceptional guest experiences in a welcoming environment.
About the Role
We are currently seeking a friendly and professional Receptionist to join our team. The successful candidate will be responsible for delivering outstanding guest service and supporting the smooth running of the front desk. This is a fantastic opportunity for someone who enjoys working in a fast-paced hospitality environment and values excellence in customer care.
Responsibilities
* Warmly welcome and check in guests upon arrival
* Handle check-outs and process payments (cash and digital) accurately
* Answer telephone and email enquiries in a timely and professional manner
* Promote and upsell hotel facilities, including the restaurant, spa, and leisure centre
* Maintain accurate records and complete end-of-shift cash balancing
* Collaborate effectively with all departments to ensure a seamless guest experience
Qualifications
* Proficiency in front office/reservation systems
Required Skills
* Strong attention to detail and accuracy
* Excellent communication and customer service skills
* Ability to work well under pressure and as part of a team
* Flexible availability, including weekends and evenings
* A positive, proactive attitude and willingness to learn
Preferred Skills
* Previous hotel experience is an advantage, but not essential
Pay range and compensation package
* Competitive salary
Equal Opportunity Statement
We are committed to diversity and inclusivity.
Employee Benefits
* Friendly and supportive work environment
* Complimentary use of Leisure Centre
* Staff discounts in our Restaurant and Spa
* Discounted rates in selected local shops
* Free on-site car parking
* Bike to Work Scheme
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