Closing date: 30th September
Applicants with Stamp 2 visas will not be applicable for this role.
Empower the Future of Cybersecurity-Start with Us. We're looking for a Desktop Support Engineer to join our Galway office and play a key role in supporting our global team. This is a fantastic opportunity for someone early in their career who's passionate about technology, eager to learn, and ready to make a real impact.
Job Title: Desktop Support Engineer
Location: Salthill, Galway, Ireland
Type: FullTime, Onsite
Experience Level: 1-2 years
Working Hours: 8am - 4pm
Your Responsibilities:
You'll be the go-to person for IT support, helping colleagues locally and remotely. Your work will span:
* Technical Support & Troubleshooting: Resolve issues with M365 apps, Windows/macOS workstations, and connectivity
* Provide first and second-line support via phone, chat, or onsite
* Assist with VPN and remote desktop setups
Asset & Access Management:
* Manage hardware/software inventory and user permissions
* Support onboarding/offboarding, including account setup and workstation delivery
Security & Maintenance:
* Ensure antivirus and endpoint protection are up to date
* Assist with patching, audits, and preventive maintenance
Training & Documentation:
* Educate users on IT best practices and tools
* Document troubleshooting steps and system configurations
Your Story:
We're not looking for perfection-we're looking for potential. If you have 1-2 years of experience and a strong desire to grow, we'd love to hear from you.
* CompTIA or Microsoft fundamentals certification (or equivalent experience)
* Familiarity with Windows, macOS, and ideally Ubuntu Linux
* Experience with ticketing systems and basic network/software troubleshooting
* Strong communication and organisational skills
* A proactive, curious mindset and a love for problem-solving
* Interest in scripting (PowerShell/Bash) is a plus
Why Join CyberSentriq?
Inclusive Culture: We value diverse perspectives and foster a supportive environment where everyone can thrive.
Growth-Focused: You'll be surrounded by mentors and opportunities to expand your skills.
Global Impact: Work with teams across international locations and contribute to a platform that's reshaping cybersecurity.
Ready to grow your career in tech?
Apply today and help us build a safer digital world-one support ticket at a time.
Celebrate Your Benefits with Us!
* Enjoy 24 days Holiday + 10 Public Holidays
* Pension Scheme Save More, Earn More
* Private Medical Caring for You Inside and Out
* Health Assurance We've Got Your Loved Ones Covered
* Income protection - We got You
* Collaborative and Supportive Work Environment
* Recognition for Your Contributions
* Opportunities for Professional/Personal Growth
* Career Advancement in Our Dynamic and Innovative Company
CyberSentriq is committed to providing cutting-edge cybersecurity solutions that empower Managed Service Providers (MSPs) to deliver exceptional services to their clients.
CyberSentriq is an equal opportunities employer and welcomes applications from all qualified candidates.
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