Service Coordination Manager Job
This role is pivotal in facilitating service operations, providing support to field engineers and ensuring an exceptional customer experience from initial contact through to job completion.
Main Responsibilities:
* Oversee customer service activities from the point of initial inquiry through to handover
* Plan, schedule and coordinate tasks for service engineers across Ireland
* Manage workflow using the company's job management software
* Prepare and submit risk assessments and ensure compliance with Health & Safety requirements
* Oversee the completion and submission of service reports and performance reports
* Provide quotations and assist with surveying work
* Nurture strong relationships with key customer accounts
* Support field engineers and customers with technical queries
* Liaise closely with service and sales teams
* Ensure adherence to ISO standards: 9001 (Quality), 14001 (Environmental), 45001 (Health & Safety)
* General administration and reporting as required
Key Skills:
* Exceptional communication skills
* Excellent problem-solving abilities
* Strong organizational skills
* Ability to work under pressure
* Knowledge of ISO standards
Benefits:
The successful candidate will have access to regular training and development opportunities, a competitive salary package and a dynamic work environment.
What We Offer:
We offer a range of benefits including professional growth opportunities, a collaborative work environment and a comprehensive rewards package.