Client Service Management, Executive DirectorFull-timeOffice Location: DublinRank: Executive DirectorEmployment Type: Permanent Full TimeMUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more.Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.#LI-HybridWe are seeking a visionary and results-driven CSM, Executive Director to join our leadership team in Dublin, Ireland. As the Executive Director of Client Service Management (CSM), you will play a pivotal role in shaping our customer-centric strategy and driving long-term success for both our clients and our organization.Coverage of MUFG Investor Services’ largest clients and further deepening of each client relationship globally while ensuring client retention as the highest priorityOversee all service delivery for clients coveredAct as escalation layer for client concerns and communicate across the organization to drive client satisfactionPartner with clients on new launches including structuring of pricing and providing guidance on operational matters, as necessaryManage client interaction and communication, integrate regular service calls and strategy/KPI calls on a regular basisRespond to clients in a timely manner to ensure superior customer service is providedProvide leadership and support to operational teams across the organization encouraging cross-departmental cooperationPartner with BD and senior executives to drive revenue growth by increasing wallet share with existing clients, predominantly via cross-sellOversight of client-specific projects working with Project Management and client solutions, as requiredResponsible for client profitability on CSM-covered clients including helping to define and ensure adherence to the target operating modelMaintain strong relationships with other senior stakeholders throughout the business and provide guidance on client influences and impact factorsOversee other organizational efforts / initiatives as required – this includes important firm-wide initiatives, inter-departmental projects, and the roll out of new products and servicesActively manage the ongoing client risk assessment process and provide monthly updates for senior management and board reportsProactively identify and mitigate risk by working with all operational teams to enhance processes and controlsSignificant experience in the funds/asset management industry, preferably in operations and/or client service roles, is required. Candidates should be client-focused with a proven ability to manage client relationships and engage with senior management to drive cross-sell opportunities and build strategic relationships. An undergraduate degree would be ideal.What’s in it for you to join MUFG Investor Services?Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.So, why settle for the ordinary? Apply now for a BrilliantlyDifferentcareer.We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.
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