Clerical Officer Job Opportunity
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We are seeking a highly organized and detail-oriented individual to join our team as a Clerical Officer. The successful candidate will be responsible for providing administrative support, managing a busy email inbox, uploading documents to the database, scheduling appointments, and maintaining patient confidentiality.
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Responsibilities:
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* Liaise with internal medical teams to ensure seamless communication and collaboration.
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* Manage a high-volume email inbox, responding promptly and efficiently to queries and requests.
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* Upload documents to the database and update patient files in a timely and accurate manner.
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* Schedule and manage appointments, ensuring smooth workflows and minimizing delays.
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* Provide administrative support to the team, assisting with tasks and projects as needed.
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* Answer high-volume telephone calls, dealing with queries and concerns in a professional and empathetic manner.
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* Process high volumes of application forms, ensuring accuracy and attention to detail.
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* Maintain patient confidence and protect operations by keeping information confidential and adhering to all policies and procedures.
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Requirements:
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We are looking for an individual with:
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* Experience working in a hospital setting or GP practice, desirable but not essential.
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* Strong typing skills, proficient in MS Word, Excel, Outlook, and similar IT software.
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* Excellent verbal and written etiquette, with the ability to communicate effectively with colleagues and patients.
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* Previous experience with minute-taking, a plus but not required.
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* An organized and detailed-oriented approach to work, with a focus on efficiency and productivity.
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* A proven track record of working in a busy administrative role, handling multiple tasks and priorities.
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About the Role:
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This is an excellent opportunity for a motivated and skilled individual to join our team and contribute to the delivery of high-quality services. If you have a passion for administration, excellent communication skills, and a strong work ethic, we encourage you to apply.