Account Manager (German Speaking)
Hybrid – Dublin 15
€50,000 per annum
11-Month Contract
About the Role
As a German-speaking Account Manager -(Enterprise Service Manager), you will play a key role in ensuring exceptional service delivery and operational excellence for enterprise clients. Beyond resolving issues, you will help customers maximize the value of the company’s products and services — acting as their advocate and trusted advisor.
You’ll be part of a high-performing, agile, and collaborative team that works closely with Enterprise Sales and other cross-functional departments. We value innovation, commitment, teamwork, and a positive, engaging work culture.
Key Responsibilities
* Deliver general account services (e.g. account configuration, transaction support, and case resolution)
* Educate enterprise merchants on product functionality and operational best practices
* Drive improvements in key service metrics including SLAs, ticket resolution, and customer satisfaction
* Manage compliance and regulatory documentation (e.g. PCI DSS compliance)
* Investigate and resolve merchant disputes, ensuring accurate documentation and communication
* Monitor and manage completion of lower-complexity service requests
* Drive resolution of high-complexity service issues by coordinating with internal teams:
* Account Managers, Technical Support, Customer Service, Pricing Operations, Finance, Risk, and Engineering
What We're Looking For
* 2–3 years’ experience in Customer Service, Merchant Support, Account Management, or Customer Success
* Strong communication and stakeholder management skills — with the ability to influence across teams
* Proven ability to deliver customer-focused solutions
* Ability to work effectively in a fast-paced environment and resolve complex issues with persistence
* Experience with Salesforce or other CRM platforms (preferred)
* Fluent German speaker (written and spoken)
* Experience in the payments or fintech industry is a plus
* University degree is an advantage, but not required
Top Technical/Hard Skills
* Salesforce (preferred)
* Ticketing & case management tools
* Compliance and risk documentation
* Account configuration
* Client communication & reporting
This is a great opportunity to join a high-impact team supporting enterprise-level customers across the DACH region. You'll play a central role in enhancing customer satisfaction, streamlining service delivery, and driving operational improvements.
?? Apply now to make your impact in a dynamic, customer-focused environment.
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