At The K Club, we are currently seeking a Front Office Manager to join our wonderful Front Office Team.
A UNIQUE RESORT The K Club is a truly captivating leisure destination secreted away in lush Irish countryside - yet on Dublin's doorstep - we are a unique resort, a renowned place of celebration, with a spirited history that spans hundreds of years.
Across the 550 acres of our stunning resort we offer a tremendous variety of career opportunities.
At The K Club, we encourage all of our team members when introducing their own ideas, insights and innovations to their respective roles; we want you to embrace the trailblazing spirit we are renowned for.
We also support our team members in pro-actively bringing our brand principles to life on a daily basis.
If this sounds like a place where you could shine, we want to talk to you.
Here's how you'll bring the K Club's trailblazing vision to life: To maintain the day-to-day operations of the Front Office Department To train, develop and motivate the Front Office Team including the Reception, Concierge, Guest Services, Transport and Front Gate teams To ensure a high level of guest satisfaction through professional, friendly and efficient service To be responsible for guest billing, ensuring all activities, room charges etc. are charged correctly To respond to our Guests requests by accurately assessing the guest's needs, and tailoring the outcome to achieve maximum guest satisfaction To represent the Team at internal meetings briefings when required To work closely with the Reservations Team to ensure all details and room allocations are correct Monitor room rates, occupancy, and revenue performance while collaborating with revenue management and sales to optimise profitability, controlling operational costs and cash handling, reporting weekly on Open PM, and attending weekly payroll meetings to report on staffing Coordinate with all departments to ensure smooth guest service, clearly communicate hotel policies to staff, and contribute to operational planning through active participation in management meetings This is how we see you: Previous experience in a similar role is essential Experience in a 5* luxury environment is advantageous A motivating leader with great communication skills A passion and genuine interest in customer service Experience working with Opera is advantageous What's on offer?
Staff transport to work outside public transport hours within the local area Ongoing investment in your personal development with access to internal and external training programmes Fantastic opportunities to progress your career Monthly recognition programme Employee Assistance Programme Monthly service charge payment Bike to Work Scheme Discounted local gym membership Social events Uniform Meals while on duty Discounts on stays at the resort and on Food Beverage for you and your family and friends Life Assurance Data Retention Please note that all applications and CV's submitted for a role at The K Club will be kept on file for a period of 12 months.
Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application.
The Human Resources Team The K Club