Overview
Senior Customer Operations Manager
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
* Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
* Guide leaders in analyzing department results for trends and improvement opportunities.
* Track and report gross profit, return, vendor performance and customer feedback metrics.
* Work with other Uline teams to enhance customer service processes and identify new product opportunities.
* Build strong vendor relationships to resolve issues quickly and enhance service quality.
Minimum Requirements
* Bachelor’s degree.
* 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
* Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
* Travel to Uline’s North American branches and to vendors.
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs.
* Paid holidays and generous paid time off.
* Tuition Assistance Program that covers professional continuing education.
Employee Perks
* Café featuring affordable daily meal options from local restaurants.
* On-site fitness center and beautifully maintained walking paths.
* Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug-free workplace. All positions are on-site.
EEO/AA Employer/Vet/Disabled
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