We're looking for an experienced Retail Store Operations Manager who can lead from the front-bringing energy, focus, and commercial awareness to a fast-paced environment. In this role, you'll take full ownership of store performance, from team development and operational excellence to customer engagement and compliance.
You'll be working with a trusted and respected retail business that values initiative, rewards high performance, and is committed to providing a positive, long-term career path for its managers.
Responsibilities:
* Set and maintain high standards for overall store performance, visual presentation, and merchandising to ensure a consistent and engaging customer experience
* Ensure every customer interaction is delivered to an exceptional standard, reinforcing a strong culture of service throughout the team
* Champion compliance with all internal policies, operational procedures, and health and safety regulations, including full adherence to HACCP requirements
* Lead, support, and develop your team by providing ongoing training, regular feedback, and setting clear expectations for performance and conduct
* Monitor and analyse sales data on a regular basis to identify trends, highlight opportunities, and implement improvements where needed
* Assign roles and responsibilities based on individual team members' strengths and experience, supporting efficient daily operations
* Manage stock levels, oversee inventory processes, and take full ownership of store budgets, cost control, and profit and loss accountability
* Foster a collaborative, team-oriented environment by placing collective success and shared goals above individual interests
Skills and Experience:
* A minimum of 5 years' experience managing teams of 10 or more in a retail environment
* Proven ability to lead, motivate, and develop high-performing teams
* Strong commercial understanding with a track record in analysing sales and improving store performance
* Experienced in rota planning and long-term resource management
* Clear ability to deliver exceptional customer service across the entire team
* Confident in making independent decisions in a fast-paced, customer-driven environment
* Familiarity with Planograms, including interpretation and implementation
* Excellent communication and interpersonal skills
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