About the RoleManager, Credit & Collections – responsible for global credit, collections, and billing operations to optimize cash flow, reduce risk, and enhance customer experience.ResponsibilitiesLead and manage end-to-end collections operations to drive timely cash collection and minimize past‑due balances.Monitor aging reports and proactively resolve delinquent accounts.Develop and manage cash forecasting to support treasury and financial planning.Track and improve key AR metrics, including Days Sales Outstanding (DSO).Partner cross‑functionally (Sales, Customer Success, Finance) to resolve disputes and accelerate collections.Establish and maintain lines of credit for customers based on risk analysis.Govern and enforce global credit policies, approval frameworks, and risk thresholds.Review and approve credit workflows, including managing credit holds and release decisions.Manage external credit agency relationships, including Dun & Bradstreet (D&B) engagement.Continuously assess portfolio risk and recommend mitigation strategies.Oversee execution of monthly billing processes to ensure accuracy and timeliness.Manage billing operations, validation, and delivery.Administer invoicing inbox and case‑management workflows for customer inquiries.Ensure timely and accurate posting of invoices to customer portals.Manage issuance of license certificates and related documentation.Oversee customer onboarding processes, including account setup and system integration.Ensure accurate customer card creation in D365 and synchronization with Salesforce (SFDC).Maintain and govern Customer Master data integrity.Lead or support cross‑functional projects to improve AR, billing, and credit processes.Participate in and support M&A integration activities.Drive automation, system enhancements, and operational scalability.Ensure adherence to SOX controls and maintain audit readiness.Identify and implement process improvements to strengthen control environment.QualificationsBachelor’s degree in Accounting, Finance, Business, or related field.7–10+ years of experience in credit, collections, AR, or finance operations.Proven experience managing global teams and processes.Strong understanding of credit risk management, AR metrics, and cash flow optimization.Experience with ERP systems (Dynamics365 preferred) and CRM tools (Salesforce).Familiarity with SOX compliance and internal controls.Preferred QualificationsExperience managing third‑party credit tools (e.g., D&B).Exposure to M&A integrations.Background in SaaS, technology, or high‑growth environments.BenefitsCompetitive compensation.Comprehensive benefits.Career success on your terms.Flexible work environment.Annual wellness and community outreach days.Recognition for contributions.Global collaboration and networking opportunities.Equal Opportunity EmployerProofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
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