Job Description
We are seeking a key role to support our sales team. This vital position ensures a smooth workflow between sales, customers and production staff.
* Assist sales representatives in managing customer accounts and enquiries.
* Act as a point of contact for customers via phone, email and in-person.
* Provide information about products, turnaround times and job status updates.
* Handle incoming calls and direct them to the appropriate department or individual.
* Maintain positive relationships with new and existing clients.
Benefits
The successful candidate will have the opportunity to work closely with our sales and production teams, ensuring a seamless experience for our customers. They will be responsible for accurately creating job bags from sales enquiries, liaising with sales and customers to confirm job requirements and entering orders into the MIS system.
Others
The Sales Operations Coordinator will also be responsible for communicating job details to production staff, monitoring job status and updating sales or customers as required. They will resolve queries or issues from production in collaboration with the sales team and schedule and prioritise jobs in coordination with production planning.