Job Title: IT Desktop Support Technician
Job Type & Location: Onsite | Clonmel, Tipperary County, Ireland | Long-term Contract
Job Summary:
We are seeking a skilled and proactive IT Desktop Support Technician to provide hands-on technical support for desktops, laptops, peripherals, and network devices in a corporate environment. The ideal candidate will have a strong background in troubleshooting hardware and software issues, supporting end-users, and ensuring smooth IT operations in compliance with company policies.
Key Responsibilities:
* Provide on-site IT infrastructure field support including hardware, software, and OS troubleshooting without violating hardware warranties or security compliance requirements.
* Install, troubleshoot, and repair desktops, laptops, printers, and other peripherals.
* Deliver desk-side support and PC break/fix services for Windows OS, and ideally MAC/Linux OS.
* Perform smart hands support for peripheral and network hardware such as routers, switches, wireless routers, firewalls, racks, cabinets, and data termination panels.
* Assist with basic LAN/WAN concepts and networking tasks under instruction.
* Resolve end-user issues related to network cabling and connectivity (TCP/IP, DNS, DHCP, VPN, RDP).
* Conduct root cause analysis of recurring issues and contribute to problem management and preventive actions.
* Maintain timely and accurate documentation and ticket updates using tools like ServiceNow or Remedy.
* Communicate clearly and effectively with clients and internal teams.
* Manage workload independently and meet task deadlines with a sense of urgency.
* Ensure consistent customer satisfaction and maintain professionalism at all levels of interaction.
Required Qualifications & Skills:
Technical Skills:
* Minimum 3 years of experience in IT field support or desktop support roles.
* Strong hardware/software troubleshooting skills, including hands-on repair of desktops, laptops, and peripherals.
* Basic understanding of LAN/WAN and TCP/IP networking.
* Familiarity with VPN, RDP, DNS, DHCP, and network troubleshooting tools.
* Experience supporting Windows OS (required); MAC/Linux OS support (preferred).
* Ability to lift/move IT equipment up to 50 lbs.
* Knowledge of IT ticketing systems (e.g., ServiceNow, Remedy).
* Familiarity with Smart Hands support tasks.
* Experience in problem and incident management with a focus on preventive solutions.
Certifications (Preferred):
* Associate Degree in Electronics or related field.
* CompTIA A+ Certification.
* OEM Certifications (Dell, Toshiba, Lenovo, HP, etc.).
Soft Skills:
* Excellent verbal and written communication.
* Strong interpersonal and customer service skills.
* Ability to interact with stakeholders at all organizational levels.
* Self-driven, result-oriented, and passionate about delivering quality support.
* Able to work independently and collaboratively within a team.
* Willingness to work flexible hours as required.
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