In partnership with our client we are seeking a highly organised and proactive Assistant Manager to support the Personal and Commercial Insurance Lines Manager in overseeing the operations of a busy general brokerage in Donegal Town. This role is offered on a permanent basis due to ongoing business growth.This is a full-time, office-based role (Monday to Friday, 9:00 AM – 5:00 PM). The successful candidate will play a key role in ensuring smooth day-to-day operations, supporting the team, and maintaining exceptional service standards.Key ResponsibilitiesAssist the Manager in the daily running of Personal and Commercial Insurance departments.Monitor and manage incoming referrals and emails—recording, assigning, and ensuring timely follow-up.Allocate work to team members.Maintain accurate data and statistics, providing regular reports to management and relevant teams.Ensure consistent coverage of phones and front desk to uphold service quality.Generate and distribute reports to monitor workload and performance effectively.Act as a point of contact for staff, offering guidance and resolving queries.Support onboarding and training of new team members, ensuring smooth integration.Cover for other managers during periods of absence as required.Keep documentation (including booklets and IPIDs) up to date and accurate.Prepare and share files for insurer audit requests.Skills & AttributesExperience in Commercial and Household Insurance preferred; Motor Insurance experience also considered.Strong organisational and multitasking skills.Previous experience in a brokerage environment at team leadership or management level is desirable but not essential.Excellent communication and interpersonal abilities.High attention to detail and accuracy in record-keeping and reporting.Ability to supervise, train, and motivate team members.Problem-solving mindset with a proactive approach.APA, CIP, Grandfathered in Insurance, or working towards CIP qualification.Minimum of 5 years' experience in Insurance.Job Types: Full-time, PermanentApplication question(s):Do you have a minimum of 5 years Insurance experience?Have you completed your APA/CIP in insurance?Work Location: In person